Your order comes with a proof to approve before we go to press. You’re responsible for proofing your order. Read it well, looking for typos, correct dates, times, misspellings, and anything that’s doesn’t look right. We aren’t responsible for typos. You will be charged for reprinting (and rush charges if necessary), so please proofread.
As an artisan craft product, each piece of handmade paper is different, giving each it’s own look. Slight variations in size, paper thickness, print quality, and color are characteristic of handmade paper. The printed image on handmade paper has a more organic look. Inconsistencies in coverage and texture happen. This is the beauty of the fine art look of handmade paper products.
The variation in the look of letterforms and flourish contributes to the beauty of hand calligraphy. Inevitable variances are the nature of handmade art.
Shipping isn’t included in the initial estimate agreement. The shipping cost will be determined upon completion of your order and invoiced at that point. Once your shipping invoice is paid your order will ship.
All orders are custom and made to order, therefore we cannot accept unlimited cancellations or returns. Specific cancellation guidelines will be outlined on your quote agreement. If there is any issue with your order when you receive it, please let us know and we’ll do our best to help you with it.
Note computer/phone screens and printers are all calibrated differently and colors may appear slightly different than displayed. If exact color matching is needed please purchase a sample packet.